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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?

A) In the Cisco Unified IP IVR application editor script
B) In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager
C) In the re-query node in the Cisco Unified Contact Center Enterprise routing script
D) In the Cisco Unified Communications Manager Call Forward No Answer setting

2. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) number of call types
B) number of skill groups per agent
C) number of call and ECC variables
D) number of agents
E) busy hour call attempts

3. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7920
B) 7930
C) 6921
D) 9951
E) 7970

4. Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A) Call Park and Pickup
B) Logical Partition
C) Join Across Lines and Direct Transfer Across Lines
D) Swap and Cancel

5. Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

A) The local CTI port must have MOH enabled in Cisco Unified Communications Manager.
B) A mobile agent PC must be connected to the local phone at the agent location.
C) The supervisor must be configured as both an agent and a mobile agent.
D) The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.
E) The agent must be configured as "nailed up" and not "call-by-call."

Solutions: