642-242 PDF Practice Q&A's
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- Total Questions: 135
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Cisco 642-242 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| UCCE Architecture and Components | 20% | - Unified ICM/CCE solution overview - Peripheral Gateway (PG), Router, Logger components - Integration with CUCM, CVP, and Finesse |
| Reporting, Monitoring and Troubleshooting | 15% | - Common issues and resolution - CUIC and LiveData reporting setup - System health monitoring |
| Integration and Media Configuration | 15% | - Gateway and SIP configuration - CVP and IVR integration - CTI integration and route points |
| Installation and Deployment | 25% | - Pre-installation requirements and planning - High availability and redundancy setup - Software installation and configuration |
| Routing and Scripting | 25% | - Dialed numbers, call types, and routing domains - ICM script design and configuration - Precision queuing and skill-based routing |
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