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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. DRAG DROP

2. You have been tasked to integrate the Cisco Unified Contact Center Enterprise solution with an existing Cisco Unified Communications Manager deployment. Which two factors need to be accounted for to ensure that the Cisco Unified Communications Manager nodes are not overloaded? (Choose two.)

A) BHCA for agent Cisco IP phones and Cisco Unified IP IVR ports and sessions
B) number of users administering the Cisco Unified Communications Manager
C) number of configured Cisco Unified Contact Center Enterprise agents and supervisors
D) server hardware model for Cisco Unified Communications Manager subscriber nodes
E) number of translation routes built in the Cisco Unified Contact Center Enterprise system
F) number of Cisco Agent Desktop PCs deployed for Cisco Unified Contact Center Enterprise

3. What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A) add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone
B) add a second TFTP server to the cluster
C) add a redundant device pool to the Cisco Unified CallManager Group configuration
D) use an SRST reference in the device pool

4. Erlang-C calculations require multiple inputs, including a target service level. What does the service level goal of 90/30 imply?

A) Ninety percent of all calls will queue for 30 seconds.
B) Ninety percent of all calls will be answered within 30 seconds by an agent.
C) Ninety percent of all calls will be handled by agents within 30 seconds.
D) Ninety percent of all calls will go directly to agents without queuing.

5. The Cisco Unified Contact Center Enterprise 8.0(x) includes a serviceability feature that is known as Analysis Manager or the Diagnostic Framework. Which method will not access this feature?

A) Cisco Unified Communications Manager Real-Time Monitoring Tool
B) Cisco Unified Contact Center Enterprise Support Tools
C) Web-based portico interface
D) Cisco Unified ICM CLI
E) direct URL that is typed into an Internet browser

Solutions: