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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
B) Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
C) Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
D) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.

2. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as an attribute of the business internet offer with a default value of 'included'
B) Model the router technical product and decompose it from the business internet offer.
C) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
D) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

3. A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A) Use price list history checking the changes done after having enabled the track field history on the Price list entry object
B) Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
C) Use EPC project feature checking the changes done for the defaulted project after having enable the feature
D) Use the versioning feature and comparing the prices for the version product after having enabled the feature

4. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) Customer can choose their plan from all pricing books.
B) Migrating in/out from bundle offer
C) History of subscription updates and traceability
D) Service Continuity
E) Supported by digital commerce API

5. United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A) Make use of object types and attributes to better handle scalability using EPC functionality.
B) Mark the orderable flag on the legacy system to false so that they cannot be used.
C) Rationalize the product catalog by identifying duplicates and legacy products that can be removed
D) Bundle the similar product together to reduce the volume

Solutions: