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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A) Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
B) Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
C) Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
D) Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

2. ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

A) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
B) Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
C) Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
D) Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.

3. A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A) Use price list history checking the changes done after having enabled the track field history on the Price list entry object
B) Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
C) Use EPC project feature checking the changes done for the defaulted project after having enable the feature
D) Use the versioning feature and comparing the prices for the version product after having enabled the feature

4. UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A) Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
B) Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
C) Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
D) Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item

5. Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A) Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
B) After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
C) Split the order into multiple order and group order items based on the service location
D) Use the CPQ multisite feature and group the service locations and create orders for each group

Solutions: