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ITIL 4 Foundation Exam is designed to evaluate a candidate's understanding of the ITIL framework, including key concepts, principles, and practices. ITIL-4-Foundation exam covers topics such as service management, service value system, service value chain, and ITIL practices. It is a multiple-choice exam that consists of 40 questions and takes 60 minutes to complete. Candidates who pass the exam receive the ITIL 4 Foundation certification, which demonstrates their knowledge and understanding of the ITIL framework. ITIL 4 Foundation Exam certification is highly valued by employers and can help professionals advance their careers in IT service management.
ITIL 4 Foundation exam is the entry-level certification for ITIL 4 and is designed to provide candidates with a solid understanding of the key concepts and terminology used in ITIL. ITIL-4-Foundation exam covers the four dimensions of service management, the service value system, and the seven guiding principles of ITIL.
ITIL 4 Foundation exam is a multiple-choice exam that consists of 40 questions. ITIL-4-Foundation exam duration is 60 minutes, and the passing score is 65%. ITIL-4-Foundation exam can be taken online, or at an authorized testing center. The ITIL 4 Foundation certification has no expiration date, and it is recommended that individuals keep their knowledge up to date with the latest ITIL 4 practices and principles. Overall, the ITIL 4 Foundation certification is an excellent starting point for individuals looking to build a career in IT service management, and it provides a solid foundation for higher-level ITIL 4 certifications.
NEW QUESTION # 90
Which practice is the responsibility of everyone in the organization?
- A. Problem management
- B. Continual improvement
- C. Change control
- D. Service level management
Answer: B
NEW QUESTION # 91
Which is an example of a service request?
- A. A request for normal operation to be restored
- B. A request to investigate the cause of an incident
- C. A request for access to a file
- D. A request to implement a security patch
Answer: C
Explanation:
Explanation
https://www.bmc.com/blogs/itil-service-request-management/
NEW QUESTION # 92
Which principle concentrates on service consumers?
- A. Focus on value
- B. Start where you are
- C. Keep it simple
- D. Optimize and automate
Answer: A
NEW QUESTION # 93
Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?
- A. Change enablement
- B. Incident management
- C. Service request management
- D. Service desk
Answer: A
NEW QUESTION # 94
Which is provided by the 'engage' value chain activity?
- A. Ensuring that services are operated to meet agreed specifications
- B. Ensuring that service components are available when needed
- C. Ensuring that stakeholder expectations for quality are met
- D. Ensuring that stakeholder needs are understood by the organization
Answer: D
NEW QUESTION # 95
Which describes a standard change?
- A. A change that must be implemented as soon as possible
- B. A change that needs to be scheduled, assessed and authorized following a defined process
- C. A high-risk change that needs very thorough assessment
- D. A change that is typically implemented as a service request
Answer: D
NEW QUESTION # 96
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.
- A. skills of people
- B. relationships with suppliers
- C. authorization of changes
- D. configuration of services
Answer: D
Explanation:
Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/service-configuration- management-itil-4/
NEW QUESTION # 97
What should be used to set user expectations for request fulfillment times?
- A. The time needed to realistically deliver the service
- B. The consumer demand for the service
- C. The service levels of the supplier
- D. The time that the customer indicates for service delivery
Answer: A
NEW QUESTION # 98
Which dimension of service management considers how activities are coordinated?
- A. Organizations and people
- B. Partners and suppliers
- C. Information and technology
- D. Value streams and processes
Answer: D
NEW QUESTION # 99
Identity the missing word(s) in the blowing sentence.
The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].
- A. events
- B. known errors
- C. IT assets
- D. charges
Answer: B
NEW QUESTION # 100
Which function is responsible for the management of a data centre?
- A. Facilities management
- B. Technical management
- C. Service desk
- D. Application management
Answer: A
NEW QUESTION # 101
Which organization delivers output or outcomes of a service?
- A. A service consumer delivers outcomes of the service
- B. A service provider delivers outputs of the service
- C. A service consumer delivers outputs of the service
- D. A service provider delivers outcomes of the service
Answer: B
Explanation:
Explanation
An output is a tangible or intangible deliverable of an activity, while an outcome is a result for a stakeholder enabled by one or more outputs1. A service provider produces outputs that allow customers to achieve outcomes2. A service consumer utilizes the outputs and benefits from the outcomes2.
NEW QUESTION # 102
Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control
- A. 1 and 4
- B. 3 and 4
- C. 1 and 2
- D. 2 and 3
Answer: A
NEW QUESTION # 103
Which guiding principle says that services and processes should NOT provide a solution for every exception?
- A. Collaborate and promote visibility
- B. Keep it simple and practical
- C. Think and work holistically
- D. Optimize and automate
Answer: B
NEW QUESTION # 104
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?
- A. Supplier management
- B. Problem management
- C. Service desk
- D. Release management
Answer: C
NEW QUESTION # 105
What is used to link activities within the service value chain?
- A. Service level agreements
- B. Opportunity, demand and value
- C. Inputs, outputs and triggers
- D. Service desk
Answer: B
NEW QUESTION # 106
Which is a service request?
- A. Requesting an enhancement to an application
- B. Requesting information about how to create a document
- C. Requesting investigation of a degraded service
- D. Requesting a workaround for an issue
Answer: B
NEW QUESTION # 107
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