Cisco 500-443 Real Exam Questions Test Engine Dumps Training With 72 Questions
500-443 Actual Questions Answers PDF 100% Cover Real Exam Questions
The Cisco 500-443 certification exam is designed for professionals working in the field of contact center administration and reporting. This exam validates the knowledge and skills required to manage and administer contact center enterprise solutions using Cisco technology. The exam covers a range of topics including advanced administration and troubleshooting of contact center enterprise, reporting and analytics, and integration with other Cisco collaboration solutions. This certification is ideal for professionals who are responsible for managing, designing, or implementing contact center solutions using Cisco technology.
NEW QUESTION # 15
Which batch script can be used to view VXML application states and port count for a Cisco Unified CVP VXML server?
- A. status.bat
- B. displayApp.bat
- C. updateApp.bat
- D. getVersions.bat
Answer: A
NEW QUESTION # 16
Refer to the exhibit.
In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)
- A. Queue to Skill Group node
- B. Send to VRU node
- C. Route Select node
- D. Translation Route to VRU node
- E. Go to Script node
Answer: B,D
NEW QUESTION # 17
Which option lists what the Security Wizard configures with Cisco Unified Contact Center Enterprise?
- A. network isolation, IPsec configuration, and Windows configuration
- B. Windows Firewall, network isolation, and SQL hardening
- C. VPN configuration, IPsec configuration, and NAT configuration
- D. Windows Firewall, IPsec configuration, and gateway security
Answer: B
NEW QUESTION # 18
In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?
- A. The private network data is rerouted automatically over the visible network.
- B. Both call routers go active and attempt to split the system until the private network is restored.
- C. The system continues to operate but with only one call router in simplex mode.
- D. The system stops routing calls because it cannot function without a private network.
Answer: C
NEW QUESTION # 19
Which variable does the Cisco Unified Customer Voice Portal use to return information about problems encountered while running a script?
- A. user.microapp.server_info
- B. user.microapp.FromExtVXML
- C. user.microapp.error_code
- D. user.microapp.input_type
Answer: C
NEW QUESTION # 20
Which list of scripting objects is valid in a Consider If formula for Precision Queue?
- A. Call, PQ, SkillGroup, Call Type
- B. Call, Call Type, Proficiency, SkillGroup
- C. Call, Attribute, SkillGroup, Call Type
- D. Call Type, PQ, Attribute, Call
Answer: A
NEW QUESTION # 21
What is the semantic meaning of the RouterCallKeyDay variable?
- A. It represents a string that corresponds to a Globally Unique Call Identifier.
- B. It represents a sequence number used for ordering rows for the same call.
- C. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
- D. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
- E. It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from "Monday" to "Tuesday".
Answer: D
NEW QUESTION # 22
Refer to the exhibit.
The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?
- A. dial peer configured for survey DN
- B. route pattern configured for survey DN
- C. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- D. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- E. dialed number configured for UCCE scripts
Answer: E
NEW QUESTION # 23
Refer to the exhibit.
In Cisco Finesse 10.0(x), a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?
- A. BAAccountNumber is not empty.
- B. BAStatus is not empty.
- C. BACampaign is not empty.
- D. BAStatus is not equal to 1.
- E. callVariable1 is not equal to 1.
Answer: B
NEW QUESTION # 24
Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?
- A. The Cisco Unified CVP server is running on temporary licenses.
- B. The VXML application is not deployed to the CVP servers.
- C. The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.
- D. The call type is not mapped to the Cisco Unified ICM script.
Answer: C
NEW QUESTION # 25
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
- A. 400 ms, 3 heartbeats
- B. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
- C. 400 ms, 5 heartbeats
- D. 100 ms, 3 heartbeats
- E. 100 ms, 5 heartbeats
Answer: E
NEW QUESTION # 26
Which tool is available to expand the size of Cisco Unified ICM databases?
- A. Microsoft SQL Studio
- B. ICMDBA
- C. database sizing utility
- D. DBExpand
Answer: B
NEW QUESTION # 27
Which four items does the Cisco Finesse administrative application allow administrators to configure?
(Choose four.)
- A. call variable and ECC variable layout
- B. upload third-party gadgets
- C. cluster settings for VOS replication
- D. ready and login reason codes
- E. workflows and workflow actions
- F. connections to the CTI OS server and the Administration & Data server database
- G. wrap-up reasons and phonebooks
- H. desktop layout and conference resources
Answer: A,C,E,G
NEW QUESTION # 28
Refer to the exhibit.
Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?
- A. The call that traversed through the C path.
- B. The call that traversed through the A path.
- C. The call that traversed through the B path.
- D. The call that traversed through the D path.
Answer: B
NEW QUESTION # 29
While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)
- A. Set mediafetchDelay.
- B. Set FetchAudioDelay timeout.
- C. Set FetchAudioMinimum timeout.
- D. Set mediafetchDelay timeout.
Answer: B,C
NEW QUESTION # 30
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?
- A. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
- B. There is no limit. You can assign as many team-based reason codes as you like.
- C. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.
- D. A total of 100 sign-out reason codes and not ready reason codes.
Answer: A
NEW QUESTION # 31
Using queue at the edge with LLCAC, which two configurations In Cisco UCM are correct? (Choose two.)
- A. Set a SIP trunk towards each CVP Cal Server for IP originated calls. This SIP tank should use Location=Phantom
- B. Create a UCM SIP Profile with Reroute Incoming Request based on Contact Header
- C. Configure SIP Profile to Reroute Incoming Request using Call-Info Header with purpose=x-cisco-origlP
- D. Set a SIP trunk towards each SIP Proxy for IP originated calls. This SIP trunk should use Location=Shadow.
- E. Configure SIP Profile to Reroute Incoming Request using Contact-Info Header with purpose=x-cisco-ortglP
Answer: C
NEW QUESTION # 32
In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?
- A. which VXML gateway the call is placed in
- B. external phone number CallerID
- C. agent ACD extension length
- D. determines how many digits of the dialed number are significant
Answer: A
NEW QUESTION # 33
You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?
- A. application=MyVXMLApp
- B. app=MyVXMLapp
- C. appname=MyVXMLApp
- D. vxmlapp=MyVXMLApp
Answer: A
NEW QUESTION # 34
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?
- A. MAC address of the phone not associated with PG user.
- B. Phone Join Across Lines feature is enabled.
- C. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- D. In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
- E. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
Answer: C
NEW QUESTION # 35
The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)
- A. Cisco Unified CVP VXML server
- B. Cisco Unified CVP reporting server
- C. Cisco Unified Communications Manager
- D. Cisco Unified CVP call server
- E. Cisco Unified Contact Center Enterprise server
- F. SIP proxy server
- G. VXML gateway
Answer: A,B,D
NEW QUESTION # 36
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?
- A. mds
- B. opc
- C. router
- D. ccagent
Answer: A
NEW QUESTION # 37
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The Cisco 500-443 exam is a challenging test that requires a significant amount of preparation. Candidates will need to have a solid understanding of contact center systems and must be able to apply that knowledge to real-world scenarios. This exam is designed to test the skills and knowledge of candidates at an advanced level, so it is essential to have a thorough understanding of the topics covered in the exam.
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