ITIL-4-Transition Deutsch PDF Practice Q&A's
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- Total Questions: 98
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ITIL ITIL-4-Transition Deutsch Exam Syllabus Topics:
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ITIL 4 Managing Professional Transition (ITIL-4-Transition Deutsch Version) Sample Questions:
Welche Elemente gehören zum Dienstleistungswertsystem?
- A. Ergebnisse, Nutzen, Gewährleistung
- B. Servicebereitstellung, Serviceverbrauch, Servicebeziehungsmanagement
- C. Kundenwert, Stakeholderwert, Organisation
- D. Governance, Service-Wertschöpfungskette, Praktiken
Correct Answer: D 🗳️
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Welcher der folgenden Begriffe eignet sich am besten zur Beschreibung der Funktionalität eines Dienstes?
- A. Ausgabe
- B. Garantie
- C. Ergebnis
- D. Hilfsprogramm
Correct Answer: D 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Ein großer Dienstleister mit vielen Mitarbeitern hat eine Beziehung zu einem Kunden aufgebaut und einen 10-Jahres-Vertrag vereinbart. Beide Organisationen haben Informationen frei ausgetauscht und auf Anfragen reagiert.
Was ist HÖCHSTWAHRSCHEINLICH eine Bedrohung für die Aufrechterhaltung der Beziehung?
- A. Planen von Interaktionen zwischen Kunde und Dienstleister
- B. Änderungen bei Dienstleistern und Kundenmitarbeitern
- C. Versäumnis, die Kommunikation rechtzeitig zu bearbeiten
- D. Versäumnis, Maßnahmen des Dienstanbieters zu erklären, die sich auf den Kunden auswirken
Correct Answer: D 🗳️
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Welche Aktivität in der Wertschöpfungskette stellt sicher, dass Produkte die Qualitätserwartungen der Stakeholder erfüllen?
- A. Planen
- B. Eingreifen
- C. Erhalten/erstellen
- D. Design und Übergang
Correct Answer: D 🗳️
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Was beschreibt den wertorientierten Ansatz für das Service Design?
- A. Die Praxis, ein Unternehmen zu analysieren, seine Bedürfnisse zu definieren und Lösungen zu empfehlen, die Wert für Stakeholder schaffen
- B. Entwerfen von gerade genug Funktionen, um frühe Kunden zufrieden zu stellen, und Bereitstellen von Feedback für die zukünftige Entwicklung
- C. Eine Prozessverbesserungsphilosophie, die der Flusseffizienz Vorrang vor der Ressourceneffizienz einräumt
- D. Ein iterativer Ansatz, der auf häufigem Feedback, kontinuierlichem Experimentieren und Lernen basiert, um eine gemeinsame Wertschöpfung sicherzustellen
Correct Answer: D 🗳️
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