Exam Name: HP OpenView Service Desk 5.x
Certification Provider: HP
Corresponding Certification: HP Certification III
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Updated: Aug 23, 2026
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HP HP0-003 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident and Problem Management | - Incident lifecycle management - Problem tracking and resolution processes |
| Topic 2: Workflow and Process Automation | - Automation rules and triggers - Workflow design and configuration |
| Topic 3: Installation and Configuration | - Basic configuration and system parameters - System installation and setup |
| Topic 4: Administration and Maintenance | - User and role management - System maintenance tasks |
| Topic 5: Product Overview and Concepts | - Service Desk architecture overview - Core IT service management concepts |
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