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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You are configuring the Sales module in Microsoft Dynamics CRM 2011.
Which of the following components must be configured before you can add a product to the catalog?

A) price list
B) currency
C) discount list
D) unit group

2. In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list.
Which of the following entities can you select as the member type?
(Choose all that apply.)

A) Parent
B) Contact
C) Organization
D) Lead
E) Account

3. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) You can add members to a static marketing list by using an Advanced Find query.
B) One dynamic marketing list can contain accounts, contacts, and leads.
C) Static marketing lists cannot be locked.
D) You can remove members from a dynamic marketing list by using an Advanced Find query.
E) You can copy a dynamic marketing list to a static marketing list.

4. In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do?

A) In the Report Wizard, create a new report based on Service Activities with a time interval of one week. Select the Chart and table format, and then save the report.
B) Create a new chart in the Data Management area. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
C) In the All Service Activities view, create a new chart from the Chart tab. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
D) Create a new chart in the Dashboards area. In the Chart Designer, select appropriate Series and Category values for Service Activities. Then save the chart.

5. You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A) Most Busy
B) Even
C) Least Busy
D) Random

Solutions: