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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?

A) assigning a new owner
B) assigning a different contract to the case
C) adding activities
D) creating notes

2. You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

A) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
B) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
C) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
D) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.

3. A company uses Microsoft Dynamics CRM 2011.
You need to ensure that you are not booked for any service activities while you are on vacation.
Which of the following options will achieve the goal?
(Choose all that apply.)

A) Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.
B) Use the Schedule Time Off feature.
C) Add a service restriction to your work schedule.
D) Edit a new weekly work schedule and set your work capacity to zero.

4. In Microsoft Dynamics CRM 2011, how can products and price lists be related to campaigns or campaign activities?

A) Products and price lists can be associated with a campaign, but neither can be associated with a campaign activity.
B) Products and price lists can be associated with a campaign activity, but neither can be associated with a campaign.
C) Price lists can be associated with a campaign, but not with a campaign activity. Products can be associated with a campaign activity, but not with a campaign.
D) Products can be associated with a campaign, but not with a campaign activity. Price lists can be associated with a campaign activity, but not with a campaign.

5. In Microsoft Dynamics CRM 2011, you need to reschedule an existing service activity to a new date and
time.
What should you do?

A) From the service calendar, copy the service activity to a new service activity.
B) Close the existing service activity as Cancelled, and then click Reschedule.
C) Close the existing service activity as No Show, and then create a new service activity.
D) From the service calendar, choose the service activity, and then click Reschedule.

Solutions: