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Apple Desktop Service Certification Sample Questions:

1. Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A) No
B) Yes

2. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Can you open any files?
B) Is your Mac connected to a network?
C) What version of AppleWorks are you using?
D) Can you open other AppleWorks files?

3. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Outer plastic housing
B) Flyback transformer
C) Yoke assembly
D) Yoke cable/connector
E) Anode aperture
F) Front of CRT display

4. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?

A) Service manual
B) Downloads
C) Discussions
D) User's manual

5. Which key do you use to start Apple Hardware Test on an Intel Mac?

A) N
B) C
C) T
D) D

Solutions: