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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

A) Determine a user's topic access and sort actions by priority to be executed.
B) Identify the best matching topic and actions and correct order of execution.
C) Find similar requested topics and provide the actions that need to be executed.

2. Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

A) Save as New Template and edit as needed.
B) Clone the existing template and modify as needed.
C) Save as New Version and edit as needed.

3. An administrator at Universal Containers is setting up a new Sales Development Representative (SDR) Agent. The agent's purpose is to nurture cold leads before connecting them to the assigned sales rep. To ensure the agent has all the necessary access to the leads in the North America sales region, what should the administrator data?

A) Grant View All record permission of the Lead object to the `Einstein Agent User' profile,
B) Create a criteria-based sharing rule to grant access to targeted lead records to SDR Agent User.
C) Assign the user in the highest-level role within the North America role hierarchy as the SDR Agent User.

4. Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system. For the given flow, what should the Agentforce Specialist consider about the running user's data access?

A) The Agent will always run flows in system mode so the running user's data access will not affect the data returned.
B) The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow.
C) The flow must have the "with sharing" permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected.

5. Universal Containers wants an AI agent to answer questions about warranties using unstructured data stored in Data Cloud. Results must be filterable by product line and ranked by recent updates.

A) Build a custom retriever in Einstein Studio with product line filters and recency ranking.
B) Apply semantic embeddings with default metadata filters to achieve the desired result.
C) Use the default retriever which automatically accounts for recency ranking.

Solutions: