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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity. After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"'

A) Issue and Revolution
B) Draft Survey Request Email
C) Sentiment Analysis and Emotion Detection

2. Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?

A) Find Similar Deals
B) Create Account Plan
C) Create Close Plan

3. In addition to Recipient and Sender, which object should An Agentforce utilize for inserting merge fields into a Sales email template prompt?

A) Recipient Account
B) User Organization
C) Recipient Opportunities

4. Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?

A) Predicting the likelihood of customers churning or discontinuing their relationship with the company.
B) Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.
C) Creating a draft newsletter for an upcoming tradeshow.

5. Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should the Agentforce Specialist be aware of before enabling this feature?

A) Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.
B) Call Explorer requires the Einstein Conversation Insights permission set to be enabled.
C) Custom Call Explorer actions need to be built before it can be configured.

Solutions: