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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

Question 1

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A. Apple support articles
B. Downloads
C. Discussions
D. User's manual

Question 2

Which of the following is NOT a valid example of the type of information that Apple collects from its customers?

A. Discussion blog postings mentioning Apple
B. Apple product serial number and date of purchase
C. Name, mailing address, phone number, email address
D. Credit card information.

Question 3

Apple sells customer information to other marketers.

A. True
B. False

Question 4

What is the function of the SMC in an Intel Mac?

A. The SMC controls the speed of the hard drive.
B. The SMC manages all communication with attached peripherals.
C. The SMC manages the amount of virtual memory used.
D. The SMC controls all aspects of power flow.

Question 5

When you work at a customer site, you do not need to take any precautions to avoid ESD damage.

A. True
B. False

Solutions: