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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

Question 1

The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

A. Verification C Repair
B. Submission
C. Review

Question 2

You are implementing a Ul form collecting job applicant information. Users must provide
values to certain fields before submitting the form.
Which configuration adds asterisks to indicate the mandatory fields on the form?

A. Use an Edit Validate rule to verify if each of the mandatory properties has a value
B. Configure the mandatory fields as Required in the section rule
C. Use a Validate rule to verify the mandatory fields have a value
D. Use multiple Validate rules for each mandatory field

Question 3

A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.
Which recipient role do you select to configure this requirement?

A. Configure the email to go to a customer.
B. Configure the email to go to an owner.
C. Configure the email to go to an interested person.
D. Configure the email to go to a work queue.

Question 4

A survey is sent to a customer via email .
How do you configure a solution to ensure the email includes the case ID for the survey?

A. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
B. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
C. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
D. Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.

Question 5

The inheritance path for an application contains four copies of the pyDefault data transformation that set property values for two properties: Work item Urgency and Prefix.

If the Call data transforms in superclass option is enabled for each data transform, what are the values of Work Item Urgency and Prefix use crates an auto claim case?

A. Work Item Urgency =20, prefix =C-
B. Work Item Urgency =10, prefix = 0-
C. Work Item Urgency =25, prefix = [no value]
D. Work Item Urgency = 25, prefix = C-

Solutions: