Exam Name: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level
Over 49562+ Satisfied Customers
ITIL-5-Foundation PDF Practice Q&A's
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- Total Questions: 80
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ITIL Foundation (Version 5) Sample Questions:
Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?
- A. Design
- B. Acquire
- C. Discover
- D. Build
Correct Answer: B 🗳️
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Which BEST defines a digital service ?
- A. A means of enabling value for consumers through digital products without ownership transfer
- B. The adoption and integration of digital technologies into all areas of an organization
- C. Maintaining and improving the effective, efficient, and convenient use of information
- D. A combination of an organization's resources based on digital technology and designed to offer value to consumers
Correct Answer: A 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Which of the following statements about the Four Dimensions of product and service management is CORRECT?
- A. All Four Dimensions apply only to product design and not to management practices
- B. Each dimension on its own is sufficient to achieve the desired outcomes
- C. All Four Dimensions focus mainly on the activities of the service value chain
- D. All Four Dimensions are critical to effective and efficient facilitation of value
Correct Answer: D 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Which is the main form of service interaction between service consumers and digital services?
- A. Transfer of goods
- B. Delivery of goods
- C. Service actions
- D. Access to resources
Correct Answer: D 🗳️
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Which BEST describes the principle of "keep it simple and practical" ?
- A. All exceptions must be addressed with unique and detailed processes
- B. Solutions should be designed to handle exceptions through rules
- C. Add as many steps as possible to ensure every exception is fully controlled
- D. Every product should include as many features as possible to handle all exceptions
Correct Answer: B 🗳️
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