Exam Name: Social Software and Unified Communications Sales Mastery Test v1
Certification Provider: IBM
Corresponding Certification: IBM certifications II
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IBM 000-M196 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Approach & Value Proposition | 25% | - Positioning and differentiation - ROI and business outcomes - Client needs assessment |
| Topic 2: Sales Process & Tools | 10% | - IBM sales resources - Support and enablement |
| Topic 3: IBM Social Software & Unified Communications Solutions | 30% | - Use cases and business value - Key features and benefits - Product portfolio overview |
| Topic 4: Deployment & Licensing | 15% | - Basic implementation overview - Licensing models |
| Topic 5: Competitive Landscape | 20% | - Competitor solutions comparison - IBM competitive advantages |
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