Exam Name: Selling HP Device as a Service 2018
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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HP HP2-H69 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP DaaS Solution Overview | 25% | - Service plans, options and configuration - Core features and benefits of HP DaaS |
| Topic 2: Security, Support and Services | 10% | - Security and data protection in DaaS - Support models and service level agreements |
| Topic 3: DaaS Market and HP Positioning | 20% | - Market trends and drivers for DaaS adoption - HP's DaaS portfolio and competitive differentiation |
| Topic 4: Commercial and Operational Aspects | 20% | - Device lifecycle management and logistics - Pricing, financing and contract structures |
| Topic 5: Customer Needs and Value Proposition | 25% | - Articulating financial and operational value - Identifying customer pain points and opportunities |
HP Selling HP Device as a Service 2018 Sample Questions:
Which option is available to customers after 45 days into the trial for DaaS Analytics and Proactive Management?
- A. upon request, evaluate HP Service Expert support
- B. upon request, evaluate mobile devices with the service
- C. upon request, extend the trial for 60 days
- D. upon request, receive devices from HP to test the service
Correct Answer: B 🗳️
What is the goal of the performance review between HP and channel partners in the delivery and support process of HP DaaS?
- A. to ensure that CarePack SLAs are being fulfilled
- B. to support the channel partner in driving value for customer's device environment
- C. to evaluate the quality of service the channel partner is providing to the customer
- D. to suggest how the channel partner could grow the HP DaaS business into other geographic areas
Correct Answer: A 🗳️
When qualifying the opportunity for HP DaaS, what are the three correct considerations to evaluate? (Select three.)
- A. the opportunity in terms of your sales targets
- B. resources needed to see the sales process through to end
- C. whether you have a plan to win against the competition
- D. the size of the deal
- E. how ready is the customer to buy
- F. your ability to fulfil the customer's needs
Correct Answer: A,D,F 🗳️
What are the customer benefits of DaaS Analytics and Proactive Management that come with the Enhanced and Premium HP DaaS plans? (Select two.)
- A. next business day hardware support, practically anywhere in the world
- B. Accidental Damage Protection
- C. HP Service Experts working with channel partners to provide insights into a customer's device environment
- D. actionable reports to help customer optimize IT resources
- E. an HP helpdesk service for end-users that is available 24/7
Correct Answer: C,D 🗳️
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