Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional
Over 49562+ Satisfied Customers
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What is the duration of the Genesys GCP GC ADM Exam
- Passing score: 55%.
- Number of Questions: 45
- Language: English
- Format: Multiple choices, multiple answers
- Length of Examination: 120 Minutes
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Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architect Flows & IVR | 20% | - Inbound/outbound call flows - Data actions and integrations - Prompts, menus, and self-service |
| Genesys Cloud Platform Overview & Architecture | 20% | - Contact center licensing models - Platform components and services - Security and compliance fundamentals |
| Reporting, Analytics & Quality Management | 10% | - Dashboards and real-time monitoring - Standard and custom reports - Quality evaluation and recording |
| Telephony, Trunks & Outbound | 10% | - SIP trunks and phone configuration - Outbound dialing modes - Campaign and contact list setup |
| User, Roles, and Permissions Management | 15% | - Role-based access control - Agent and supervisor configuration - Organizations, divisions, and sites |
| Contact Center Configuration & Routing | 25% | - Wrap-up codes and after-call work - Queues, skills, and language routing - ACD processing and flow design |
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