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BlackBerry 10 Support Specialist Sample Questions:

1. Direct access to demos of the swipe gestures can be done through which one of the following?

A) Options
B) Help
C) Settings
D) Setup

2. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.
B) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
C) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
D) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.

3. The user is able to use the video chat application from home but not from their work location. What could the problem be?

A) The video chat application is experiencing internal problems.
B) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
C) The application is not trusted on the BlackBerry Device Service (BDS).
D) The users account has been locked out by the BDS.

4. Once a ticket has been opened with RIM support, how would a report be created to submit logs from the BlackBerry 10 (BB10) handheld?

A) Settings > Help > Support > Create Report
B) Help > Support > Create Report
C) Settings > Support > Create Report
D) Options > Help > Support > Create Report

5. What constitutes use of a license seat on a BlackBerry Device Service (BDS)?

A) Active user and devices
B) Active devices
C) Active user
D) A user

Solutions: