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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which describes a business capability assessment?

A) How capabilities are currently implemented in competitive organizations (measurement formulas)
B) Review of current capability metrics
C) A survey covering skills levels within the customer's IT organization
D) Brainstorming about how process model governance could be improved

2. What should your next step be once you have completed defining your recommended solution?

A) Present to the relevant stakeholders for buy-in
B) Develop business case
C) Conduct business requirements analysis
D) Measure benefits realization

3. What should you consider when recommending solutions?

A) Include more details about the investments needed, where a customer expense is highest.
B) Try to shift risks of budget overruns to the IT management team.
C) Ensure the business case and solutions cover a common scope.
D) Include benefits from projects the customer is currently executing, which are dependencies for one of your solutions.

4. Which is a benefit from establishing credibility with multiple customer stakeholders?

A) You increase the odds of gaining an advocate for the largest cost alternative you can offer the customer
B) This shows your #1 priority is to build friends and allies
C) You build a basis for gaining insight into a range of customer viewpoints or priorities
D) You gain influence with the IT Executive, since they alone can help you displace a competitor

5. Which two insights would a private company executive expect you to know about their industry?
(Choose two.)

A) Names of at least two major industry players known for their innovative use of technology
B) General timing that new major industry regulations go into effect
C) Revenue growth rate of the company's two largest divisions, by geography
D) Market shares of the top two public and top three private company competitors

Solutions: