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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Predicted Wait Time
B) Vector queuing priority
C) Service Objective
D) Reserve Agent

2. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Agent
B) Skill
C) Vector
D) Split

3. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS is used to restrict calls between incoming and outgoing trunk groups.
B) COS restricts the calls a user can make and receive.
C) COS ensures that the most skilled agent receives calls first.
D) COS defines which features an agent may access.

4. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Terminal
B) cms svc
C) cms adm
D) CMS-Supervisor

5. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CM version is not matching CMS setup.
B) There is no network connection to CLAN.
C) CMS version is misconfigured on the system-parameters features form.
D) CMS version is not configured an the system-parameters features farm,

Solutions: