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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Order
B) By using Create Upload Order SSR
C) By using Create Proposal SSR
D) By using Sales Force Updates

2. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Geographic Node
B) Instant Message
C) Agent Greeting
D) Resilience

3. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Contact Recording Advanced
B) Avaya Contact Recording
C) Avaya Enhanced Contact Recording
D) Avaya Basic Contact Recording

4. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Agent Map
B) Avaya Contact Center Orchestration Designer
C) Avaya one-X® Agent Desktop
D) Avaya Agent Desktop

5. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Different Presence client software are supported on Avaya Agent Desktop.
B) Agent Desktop does not support co-resident Skype for Business client software.
C) Microsoft Skype Server are not supported.
D) Microsoft Lync Server are not supported.

Solutions: