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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

A) EIM
B) Capture service
C) Screen capture
D) Desktop resource

2. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Create a Member Group
B) Create Phones and Extensions
C) Create a phone Data Source
D) Set up recording Environtment

3. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) When there is an incoming call that is put on hold, only the customer side will be recorded.
B) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
C) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
D) An internal call will not be recorded.

4. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) eLearning
B) Coaching
C) Wfm
D) Interactions

5. Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

A) Status SummaryThresholds
B) Configuration Checker
C) Recorder Status Summary
D) Capture Status

Solutions: