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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)

A) Primary Server IP Address configured on the secondary server
B) Backup Server IP Address configured on IP Office
C) License for the secondary VoiceMail Pro Server
D) Secondary VoiceMail Pro Server installed on the network

2. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, provide the correct settings in Supervisor Views.
B) Yes, but a supervisor has to install the CCV software.
C) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
D) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
E) No, this feature only works using the Compact Contact Center.

3. A customer has opened up another location in London that will have four employees and wants to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. Which two solutions do you recommend for the London location? (Choose two.)

A) Install four digital phones and create a VPN connection between London and New York City for the digital phones to connect back to the digital station module in New York City.
B) Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth ground the IP500, match the IP Office version level with New York City, install four IP Phones, and verify the correct software version on the IP phones.
C) Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the IP500, upgrade the IP500 to the same version as the IP500 in New York City, install four digital phones, and verify the correct software version on the phones.
D) Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500 and the DS module on a UPS, earth ground the IP500 and the digital station module, match the IP500 and DS module with the version level with New York City and install the four digital phones.

4. After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Upgrade Delta Server to the latest release using the IP Office Admin software.
B) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
C) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
D) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.

5. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has registered to a backup IP Office.
B) The phone requires a firmware update.
C) The phone is set to Do Not Disturb (DND).
D) The phone has been restricted by the administrator.

Solutions: