Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Database and Services | - Core Services
|
| Integration and Connectivity | - Third Party Integration
|
| Installation and Configuration | - System Setup
|
| General System Management | - Language Support
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you to install this on a 2008 R2 server?
- A. Control Panel
- B. Server Manager
- C. Administrative Tools
- D. ComputerManager
Correct Answer: B 🗳️
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?
- A. Allow agents to change their skill assignments.
- B. Assign agentsinto an extension group.
- C. Assign agents into organization chart teams.
- D. Assign agentsinto ACCCM virtual groups.
Correct Answer: D 🗳️
When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)
- A. The ACCCM database canonly be installed co-resident with the application server.
- B. The ACCCM database can be co-resident with the application server.
- C. The ACCCM database can beinstalledon a dedicated server.
- D. The ACCCM database can only be installed on a dedicated server.
Correct Answer: B,C 🗳️
The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure the connector? (Choose three.)
- A. Database Name
- B. Call RecorderWeb Service URL
- C. Web Service Username
- D. Version Number
- E. Database Login ID
Correct Answer: B,C,D 🗳️
A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?
- A. Two
- B. Three
- C. One
- D. Four
Correct Answer: C 🗳️
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