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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Question 1

Which theory of motivation focuses on 5 levels of needs, and further separates those needs by lower-order needs and higher-order needs?
Choose 1 answer

A. McGregor's Theory X and Theory Y
B. Maslow's Hierarchy of Needs Theory
C. Two-Factor Theory
D. McClelland's Theory of Needs

Question 2

Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer

A. Roughing and compromise
B. Expansion of resources and confrontation
C. Superordinate goals and altering the structural variables
D. Authoritative command and roughing

Question 3

A manager challenged an employee to produce an average of 24 assemblies each day for a week. This production goal was higher than the employee had ever achieved during any week. The manager gave the employee a tally sheet to mark after each assembly was completed.
Considering the goal-setting theory of motivation, the manager was counting on which factors to influence the employee to achieve the production goal?
Choose 1 answer

A. Feedback and reflection
B. Challenge and direction
C. Challenge and power
D. Specificity and feedback

Question 4

Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.

A. Physically isolate the group
B. Decrease the difficulty of becoming a group member
C. Establish more rigid roles for group members
D. Make the group larger

Question 5

What is true about social loafing in the work place?
Select one.

A. It seeks to reconcile divergent attitudes and to align attitudes and behaviors so they appear rational and consistent.
B. It increases employee expectations that effort will lead to a lower level of performance when tasks are ambiguously structured.
C. It supports low employee performance and satisfaction when employees are performing structured tasks in groups.
D. It challenges the logic that the productivity of a group should be at least equal to the sum of productivity of each individual in the group.

Solutions: