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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?

A) Identity Only
B) Salesforce License
C) SSO License
D) Lightning Platform

2. The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?

A) Business users, project manager, key stakeholders
B) BA, business users, key stakeholders
C) BA, project manager, key stakeholders

3. The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?

A) Retrospective
B) Daily stand-up
C) Sprint review

4. The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?

A) Escalate the concern to the SMEs' manager.
B) Limit effort to contact the unresponsive SMEs.
C) Put extra effort into following up with the SMEs.

5. A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?

A) Detailed user stories with technical documentation about the existing process
B) Collected pain points from people who follow the existing process
C) Annotated process flows with modifications to an existing process

Solutions: