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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

A) To scope the system
B) To assign accounts to business users
C) To restore system default settings
D) To create business users

2. What can you use to hide a single value of Q Key user tool (KUT)

A) Code lists restrictions
B) Access rights
C) Personalization
D) value field?

3. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A) Campaigns
B) Business configuration
C) Discount list
D) Personal addresses and contacts
E) Account hierarchies

4. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business user
B) Business role
C) Organizational unit
D) Employee

5. How do you restrict the completion of the main ticket when the related sub ticket are still open?

A) By Activating fine tuning activities
B) By creating a user defined ticket status
C) By creating workflowrule
D) By enabling scoping questions

Solutions: