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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Serial ID
B) Warranty ID
C) Customer
D) Reference date

2. Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.

A) Sales order
B) Contract
C) Internal order
D) Debit memo request

3. Which of the following prepackaged mashups exist for SAP Cloud for customer?

A) Hotmail
B) Google Maps
C) Mind touch
D) SAP Jam

4. When you create items in an installed base, which of the following item categories are supported?

A) Installation point
B) Product
C) Text
D) Registered product
E) Warranty products

5. How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.

A) Manually using the Trigger Manual Run option
B) Automatically using a scheduled workflow
C) Automatically using a MDRO
D) Automatically using a background job

Solutions: