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Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.
The sales leader asked you to configure the ability to use suggested contacts.
Which three rules does Dynamics 365 provide as default options to use for suggesting contacts? Each correct answer presents a complete solution. Choose three.
NOTE: Each correct selection is worth one point.

A) The user assigned as your manager on your system user record.
B) The Created By of the initiating record.
C) The Last Modified By of the initiating record.
D) The Record Owner of the initiating record.
E) The system user who updated a timeline activity on the initiating record.
F) The Record Owner of your linked business unit.

2. A company is implementing the Dynamics 365 Sales mobile app.
The company requires setup of several push notifications for sellers who use the app.
You need to create the push notifications.
Which feature should you use?

A) Plug-in
B) Classic flow
C) Cloud flow

3. You are creating a business process flow named " Onboard new pet " to support onboarding of new clients for a pet care business.
A partially completed business process flow is shown in the following exhibit.
Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit.
NOTE: Each correct selection is worth one point.

4. A company uses the Sales Qualification Agent to analyze leads and determine qualification probability.
The Sales Qualification Agent is configured in Research-only mode. The agent processes a lead and determines the lead ' s target customer profile suitability is Low.
You need to determine the outcome of the agent ' s action.
What should you infer about the agent?

A) Disqualifies the lead, notifies the supervisor, and the lead continues to be assigned to the agent.
B) Evaluates the Budget, Authority, Need, and Timeline criteria.
C) Always transfers the lead to a seller for outreach and does not disqualify leads in Research-only mode.
D) Sends a personalized outreach email automatically and transfers the lead only when it detects positive intent.

5. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is evaluating AI agent capabilities for opportunity management.
Sales managers require insights about deals. You must ensure that the system does not perform automatic outreach to buyers.
You need to determine whether proposed solutions meet the requirements.
Solution: Use Research mode and allow sellers to review insights manually.
Does the solution meet the goal?

A) No
B) Yes

Solutions: