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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A) *.wxcc.com:443
B) *.ucce.com:443
C) *.ciscoccservice.com:443
D) *.wbx.com:443
E) *.amazonaws.com

2. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?

A) Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
B) Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
C) Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
D) Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.

3. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) SIP OPTIONS timeout
B) Codec mismatch between trunks
C) Missing SRTP encryption
D) Browser pop-up restrictions

4. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A) Make sure that the Webex Contact Center agent is using valid credentials.
B) Authorize Webex CC Task integration in Webex Connect with valid credentials.
C) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.
D) Change the Webex Contact Center administrator account password.

5. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Create Conversation node
B) Add Participant node
C) Queue Task node
D) Screen Pop node

Solutions: