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Avaya 33140X Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Maintenance- Log Analysis
  • 1. Call trace analysis
    • 2. System logs interpretation
      - Performance Monitoring
      • 1. Resource utilization tracking
        • 2. System health checks
          Proactive Outreach Manager (POM)- Call Flow Control
          • 1. Dialing strategies
            • 2. Retry and disposition handling
              - Outbound Campaign Configuration
              • 1. Contact list management
                • 2. Campaign setup and scheduling
                  System Administration- User and Role Management
                  • 1. Access control and permissions
                    • 2. Web interface administration
                      - Configuration Management
                      • 1. System parameter configuration
                        • 2. Application deployment
                          Avaya Experience Portal Architecture- Core Components Overview
                          • 1. Media Processing Platform (MPP)
                            • 2. Experience Portal Manager (EPM)
                              • 3. Application Server Integration

                                Avaya Experience Portal with POM Support Certified Sample Questions:

                                1. Why is it important to distribute telephony reports following AEP system maintenance?
                                Response:

                                A) To provide a backup of the current system state
                                B) To assess the impact of changes made during maintenance
                                C) To update the system's security settings
                                D) To provide a backup of the current system state


                                2. Which statements describe the use of URL-based tools for troubleshooting IM/MM-related Avaya Meetings client issues?
                                (Choose Two)
                                Response:

                                A) They provide a means to directly manipulate client-server communications.
                                B) They offer encryption testing for data transmitted between clients and servers.
                                C) They can simulate different network conditions to test client behavior.
                                D) They allow tracking of real-time data exchanges via URLs.


                                3. Why would a systems administrator use a configuration management tool in troubleshooting?
                                Response:

                                A) To ensure proper training of new staff.
                                B) To track and manage user feedback.
                                C) To maintain a history of system settings and changes.
                                D) To monitor the physical conditions of the data center.


                                4. What strategy should be employed when setting up POM performance monitoring to ensure effective issue detection?
                                Response:

                                A) Only monitor during system updates.
                                B) Monitor all components with equal priority.
                                C) Focus primarily on external services.
                                D) Prioritize high-availability components.


                                5. What is the first step in troubleshooting intermittent connectivity issues in an Avaya Meetings Server environment?
                                Response:

                                A) Verifying physical network connections
                                B) Checking firewall and router logs
                                C) Updating client software
                                D) Resetting user passwords


                                Solutions:

                                Question # 1
                                Answer: B
                                Question # 2
                                Answer: A,D
                                Question # 3
                                Answer: C
                                Question # 4
                                Answer: D
                                Question # 5
                                Answer: B

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